LushAura Lash Deposit & Cancellation Policy ✨
🔒 Deposit
• A non-refundable deposit is required to secure all appointments.
• Deposits may be transferred one time to a future appointment if you cancel or reschedule at least 72 hours in advance.
• If you cancel or reschedule with less than 72 hours’ notice, your deposit will be forfeited.
📅 Cancellations & Reschedules
• Same-day cancellations/reschedules: 50% of the service fee will be charged.
• No-shows or cancellations/reschedules within 3 hours of your appointment: 100% of the service fee will be charged.
We kindly ask that you respect our time as we reserve your appointment slot just for you. Thank you for your understanding and cooperation 💕
Important Information for First-Time Clients ✨
If you found us through 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 or any other social media platform, first of all—thank you! We’re so happy you’re here.
When booking your appointment through 𝐅𝐫𝐞𝐬𝐡𝐚, you’ll be asked if 𝘵𝘩𝘪𝘴 𝘪𝘴 𝘺𝘰𝘶𝘳 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦 𝘷𝘪𝘴𝘪𝘵𝘪𝘯𝘨. Even if it is your first visit, please select “𝗡𝗢”.
𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐲:
We’ve noticed many of our amazing clients come from Instagram, but Fresha automatically assumes they discovered us through their platform—and charges us a hefty marketing fee.
By clicking “NO,” you’re helping us reduce unnecessary costs so we can keep providing the same great service and reinvest in even better experiences for you.
Thanks for your support, always! ❤
🔒 Deposit
A non-refundable deposit is required to secure all appointments.
💬 Consultation Included
Every full set at LushAura comes with a consultation—either in-person or virtual. We’ll take the time to talk through your preferences, explore different styles, and help you choose the look that best suits you.
📸 For Virtual Consultations
Please share your preferences (shape, length, and any inspiration photos) and send us 2 clear photos via email or Instagram:
1. Eyes closed (to show your natural lashes)
2. Eyes open (to show your eye shape)
We’ll review and get back to you within 24 hours.
📝 Consent Form
A consent form will be automatically emailed to you after booking. Please complete it before your appointment so we can better understand your eye health and provide the best possible service.
⚠ Patch Test
Recommended if you have sensitive skin or a history of allergic reactions to lash adhesive.
⏳ Service Time
Lash extensions are a luxury service and require time and care. Please plan for 2–3 hours for a full set.